wildbets Privacy Policy
This Privacy Policy explains how wildbets collects, uses, stores, and protects personal information provided by users in the Philippines. By using this platform, you agree to the practices described here.
Last updated: 2025
1. What Information We Collect
When you register and use the wildbets platform, we collect several categories of personal data to operate the service securely and effectively:
- Account information: Full name, date of birth, email address, username, and password (stored in encrypted form). This data is required to create and manage your account.
- Identity verification documents: Valid Philippine government-issued identification (such as a passport, driver's licence, or PhilSys ID) submitted when processing withdrawals or verifying age eligibility.
- Payment and transaction data: Philippine Peso (₱ PHP) deposit and withdrawal records, e-wallet account references (such as GCash or Maya account identifiers), and local bank account details provided for transfers. We do not store full payment credentials beyond what is needed for transaction processing.
- Device and browser information: IP address, browser type and version, operating system, device identifiers, and screen resolution. This data is collected automatically when you access the platform.
- Usage data: Pages visited, games accessed, session duration, clicks, and navigation patterns within the platform. This helps us understand how the platform is used and where improvements are needed.
- Communications: Records of any messages sent to the support team through the platform's help channels.
2. How We Use Your Personal Data
wildbets uses personal data only for purposes that are necessary to operate the platform and comply with applicable legal obligations. The specific uses include:
- Creating and managing your account, including age and identity verification before any withdrawal is processed.
- Processing deposits and withdrawals in Philippine Peso and maintaining accurate transaction records.
- Detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct.
- Providing customer support and responding to queries submitted through the platform.
- Improving platform performance, fixing technical issues, and developing features based on usage patterns.
- Sending service-related communications such as transaction confirmations, account security alerts, and policy update notifications. We do not send unsolicited marketing messages.
- Complying with applicable Philippine laws and regulatory requirements governing online gaming operations.
wildbets does not sell personal data to third parties. We do not use your data for purposes unrelated to the platform's operation without your explicit consent.
3. Cookies and Tracking Technologies
The wildbets platform uses cookies and similar tracking technologies to maintain your session, remember preferences, and analyse how the platform is used. Cookies are small data files stored on your device by your browser.
The types of cookies used include:
- Essential cookies: Required for the platform to function correctly, including maintaining your login session and keeping your account secure. These cannot be disabled without affecting platform functionality.
- Analytics cookies: Used to measure how users interact with pages and features. This data is aggregated and does not identify individual users directly. Analytics data helps us improve the platform experience.
- Preference cookies: Store settings such as language preference and display options so you do not need to configure them on every visit.
Most browsers allow you to control cookie storage through their settings. Disabling essential cookies will prevent you from logging in or using account features. wildbets does not use third-party advertising or behavioural tracking cookies.
4. Data Storage, Security, and Third-Party Sharing
Personal data collected by wildbets is stored on secure servers with access restricted to authorised personnel only. We apply industry-standard security practices including encrypted data transmission, access controls, and regular security reviews to protect your information from unauthorised access, disclosure, or loss.
Data is retained for as long as your account remains active and for the period required by applicable Philippine legal or regulatory obligations after account closure. Inactive accounts may be subject to data retention policies in accordance with local law.
wildbets may share limited personal data with the following categories of third parties only when necessary:
- Payment processors and e-wallet providers: To facilitate Philippine Peso deposits and withdrawals. These providers are contractually required to handle data securely and only for the stated purpose.
- Identity verification services: To confirm age and document validity as required before withdrawal processing.
- Regulatory and law enforcement authorities: Where disclosure is required by Philippine law, court order, or regulatory directive. wildbets will not disclose data beyond what is legally required.
No personal data is sold, rented, or shared with marketers or data brokers.
5. Your Rights, Minor Protection, and Policy Updates
As a user of the wildbets platform and a resident of the Philippines, you have the following rights with respect to your personal data:
- Right to access: You may request a summary of the personal data we hold about you at any time by contacting the support team through your account.
- Right to correction: If any of your personal information is inaccurate or outdated, you may request that it be corrected. Some changes (such as name corrections) may require supporting documentation.
- Right to deletion: You may request deletion of your account and associated personal data, subject to legal retention obligations. Requests will be processed within a reasonable timeframe.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to that point.
Minor protection: The wildbets platform is strictly for users aged 21 and above. We do not knowingly collect or process personal data from persons under the minimum age. If we become aware that data has been collected from an underage individual, the account will be immediately closed and the data deleted.
Policy updates: wildbets may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The effective date at the top of this page will be updated accordingly. Continued use of the platform after an update constitutes acceptance of the revised policy. We recommend checking this page periodically.
To exercise any of your rights or to raise a privacy concern, please contact the wildbets support team through the help options available after logging in to your account. For general questions, the FAQ page covers common topics including account management and data requests.
Questions About Your Data?
If you have questions about how wildbets handles your personal information, the FAQ centre is the first place to look. You can also access data request options directly from your account after logging in.